At Geocorp Finance, we believe that our success is driven by the passion, expertise, and dedication of our team. We are always on the lookout for talented individuals who share our commitment to providing exceptional financial solutions and outstanding customer service. If you're looking for a dynamic workplace where your skills and contributions are valued, we invite you to explore the opportunities with us.
Copyright 2024 © All Right Reserved Geocorp Finance
This IDR Service Is Provided Free Of Charge.
We at Geocorp Finance believe that it is essential for our customers to be able to identify and deal with a broker who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes. We are a member of the Mortgage & Finance Association of Australia (MFAA) and Finance Brokers Association of Australia (FBAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution procedure.
Receiving complaints
You can lodge complaints by contacting Paris Georgiades, the Complaints Officer by:
Or you can speak to any representative of our business who will refer you to the Complaints Officer. You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints. We will observe the following principles in handling your complaint:
If we do not reach agreement on your complaint, you may refer the complaint to the ASIC Approved External Dispute Resolution (EDR) Scheme. The external dispute resolution provider is Australian Financial Complaints Authority (AFCA) phone 1800 931 678 www.afca.org.au.
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.
Geocorp Finance and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us. We may also use this information for purposes associated with our services such as follow-up calls to assist you
Geocorp Finance and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you
The types of organisations include:
You can gain access to your personal or company information or advise alterations to that information by contacting our office:
Contact Person: Paris Georgiades
Address: Suite 7, 136 Marrickville Rd Marrickville NSW 2204
Email: info@45.77.233.122
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
From time to time, Geocorp Finance may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.
Geocorp Finance takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification.
Should you be unsatisfied in the manner in which Geocorp Finance has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at: p: 1300 363 992
a: GPO Box 5218, Sydney, NSW 2001
You can learn more about the Privacy Act and your rights at www.privacy.gov.au.
If we do not reach agreement on your complaint, you may refer the complaint to the ASIC Approved External Dispute Resolution (EDR) Scheme. The external dispute resolution provider is Australian Financial Complaints Authority (AFCA) phone 1800 931 678 www.afca.org.au.
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.